Build a help center with support articles, categories, and search. Start from the Help Center template, write or generate the articles, and publish on your own domain.
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What a PageBow help center includes
A public site where customers find an answer without opening a ticket.
Support articles
Each article has a title, a short description, a category, and tags. Write it in the document editor, in markdown, or in HTML.
Categories and search
Group articles into categories such as Getting started, Account, Billing, and Security. Readers browse the category cards or search the collection.
A layout for each article
Show an article as a full page, an outline, an accordion, columns, or a slideshow. The writing stays the same when you switch.
How to build a help center
Four steps from an empty collection to a published site.
1. Start the Help Center template
Create a collection from Help Center. It opens with a banner, navigation, category cards, and sample articles.
2. Write the first articles
Replace the samples with the questions your support team answers most. Write each article yourself, or describe it to the AI prompt bar and edit the draft.
3. Organize the categories
Keep four or five categories, such as Getting started, Account, Billing, and Security.
4. Publish
Publish the collection on your own domain and share the link. Every article keeps its own URL.
How readers move around the help center
The site around the articles helps customers find the next answer on their own.
Featured articles
Show the articles customers open most at the top of the help center so the common answers are one click away.
Related articles
Under each article, related pages share a category or a tag with the one the reader just finished.
Navigation and footer
A top navigation and a footer carry readers between categories, and you can add links to your product, your status page, or your contact form.
Help center software FAQ
Answers for help center software, knowledge base software, and how to build a help center.
Help center software publishes the articles customers read to solve a problem on their own. PageBow's Help Center template provides articles, categories, search, navigation, and a footer.
A knowledge base and a help center are both libraries of articles. PageBow has a KBs template and a Help Center template with the same building blocks, so you can pick the one whose name fits your audience.
Yes. Use the FAQs template when the answers are short. Questions open in an accordion and readers can search them. See FAQ software.
Start the Help Center template, write the articles people ask about most, group them into categories, and publish. Every article gets its own URL.
Yes. Describe the topic to the AI prompt bar and it drafts a structured article. Edit the draft in the document, markdown, or HTML editor, and check each step against your product before you publish.
You can launch the demo or sign up for free and publish a collection.
Yes. Publish the help center on your own domain so customers see your company address.
Yes. A blog is its own collection with dated posts on a timeline, in the same account.
Both publish a public help center of articles, categories, and search. See Helpjuice alternative for the comparison.
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